CMT.com, CMT App & Video Support

FULL EPISODES ONLINE & ON THE APP

Can I watch full episodes on my desktop?

Yes, right here.

Can I watch full episodes on my phone or tablet?

Of course! It's easy: Download the free CMT app for iOS and Android. New episodes become available the day after they air on TV, plus you can watch full-season catch-ups, extras, and a selection of modern classics from our archive.

How do I get help with the CMT app?

On the CMT app, tap on "CONTACT" under "SETTINGS." For any other questions, email CMT App Support. Be sure to let us know what device and operating system you're using.

Do I need a TV provider to watch full episodes?

Yes, you'll need to log in with your TV provider username and password.

Why isn't my favorite show available online/on the app?

Some shows will become available on digital platforms before a new season starts. Older shows from our archive are available on a rotating basis. Unfortunately, there are some shows we may not be able to make available online or on the app.

My favorite show was available online/on the app, but now it's gone.

Because of rights, syndication deals, contracts, and other boring book-keeping stuff, certain episodes and series will expire from digital platforms. The good news: They may become available again in the future.

Why aren't there more episodes of my favorite show online/on the app?

More episodes could be on the way. For some returning shows, the full previous season will be available shortly before the new season premiere. For other shows, we may not be able to make full seasons available.

When do new episodes get added online/on the app?

For current shows, new episodes are available online and on the app the day after they air.

Are full episodes available digitally outside the U.S.?

No.

SIGNING IN

Why do I have to sign in with my TV provider to watch certain episodes?

As part of your TV subscription package, you get access to all the full episodes on CMT.com and the CMT App at no additional cost. When you sign in, you unlock additional content.

How do I sign in?

Use the username and password provided by your TV provider. This is often the same username you use to sign in to their site. The information you enter is between you and your TV provider; we don't capture or store it. We promise.

My TV provider sign-in didn't work.

Are you 100 percent sure you entered your username and password correctly? Are you 110 percent sure? You may need to contact your TV provider for a reminder or reset.

I signed in with my TV provider and it said I still can't access certain episodes.

You'll have to contact your TV provider and ask for help. There may be a problem with your username, password, or account.

My TV provider isn't listed.

Hold tight. We're working hard to get all providers to participate.

I seem to have been signed into the CMT app automatically, what's up with that?

We use the same authentication service as some other TV Apps, so if you're logged in through those, you may be logged in here. It's magic, pretty much.

Why am I being asked to sign in again?

Your TV provider may ask you to re-verify your sign-in information periodically. It is quick and painless.

Can I sign in to multiple devices?

Sure. You can watch full episodes on your computer, phone, and tablet. We're everywhere you are, in the least creepy way possible.

Can I share my TV provider credentials?

Your TV provider username and password are often the same credentials you use to access your TV provider account. Unless you think your friends are going to pay your bill for you, we wouldn't recommend it.

I'm having another problem with signing in.

Sorry about that. Contact us at CMT Site Support for the CMT site and CMT App Support for the CMT app. Be sure to tell us what device, browser, operating system and TV provider you're using.

I'm having a problem with ads loading while I'm watching video.

Contact CMT App Support or CMT Site Support. Be sure to let us know what device, browser, and operating system you were using when you experienced the problem, and which videos weren't working for you.

How do I turn closed captions on or off? How do I change caption display?

See that little "CC" in the bottom corner of the video? Click (or tap on mobile) on that. Select "on" or "off" and then "ok."

ON-AIR PROGRAMMING

How can I find out what's on CMT right now, or what's going to be on later?

Check the CMT TV schedule. It'll show you what's on now, and you can search for upcoming air times for your favorite shows.

Are CMT shows closed-captioned?

All of our on-air programming is closed-captioned. On digital platforms, all full episodes and movies are captioned.

My favorite show isn't on the air anymore. What happened?

We try to let you know as soon as possible when a show is going to return. Here's the list of current and recent CMT shows. We don't always have an exact date for a show's return, but each show's page will tell you as much as we know. If a show is not returning, you can still watch its available videos on CMT.com.

I have another question or comment about on-air programming.

Send us a message at viewerservices@cmt.com.

NONE OF THIS HELPED ME

This FAQ is epic, but I have a question or issue that hasn't been addressed here. What do I do?

First of all, don't panic. We'll figure it out together. For show and channel related questions and issues, send us an email at viewerservices@cmt.com. For technical issues with CMT.com and CMT app, email webmaster@cmt.com. Please provide as much information as you can, including what device, browser and operating system you're using.