CMT Loaded FAQ

GENERAL

 

TECHNICAL

 

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GENERAL

What is CMT Loaded?

CMT Loaded is a free Broadband Video Channel brought to you by CMT.com.

Do I have to pay to use CMT Loaded?

CMT Loaded is totally free.

What kind of content will I find on CMT Loaded?

MUSIC: The Music channel features the world's largest library of country music videos, including original programming such as Studio 330 Sessions and exclusive performances on Live and Loaded. The selection also includes tens of thousands of music videos from all genres.

MOVIES: Interviews with your favorite stars, behind-the-scenes footage and hot news on the best movies.

NEWS: Content from CMT’s on-air and online news reporting team, including CMT Insider.

ON TV: Never-before-seen footage from CMT’s flagship original series, documentaries and specials, including Trick My Truck, Coyote Ugly and Country Fried Home Videos.

FEATURED: The best content from the other channels within CMT Loaded updated daily.

Do I have to register to use CMT Loaded?

You do not need to register to use CMT Loaded.

Why is there advertising before or after some CMT Loaded videos?

In order to offer you all of this terrific content free of charge, CMT shows ads to pay for the service. Please help us continue to offer CMT Loaded for free by supporting our advertisers.

Can I change the size of the video?

Directly below the video, you'll see a series of four buttons that allow you to change the size of the video. Please experiment to see which size works best for you.

Can I create a customized lineup of programming?

Any show on CMT Loaded can be added to your playlist by clicking the "Add Show to Playlist" button. Any video you see on CMT Loaded can be added to your playlist by clicking the "Add to Playlist" button. Once videos are in your playlist, you can reorder them by clicking and dragging the video tiles. Your playlist will be automatically saved for future use.

Can I easily share this content with friends?

Any show, video or playlist on CMT Loaded can be shared with friends by clicking the "Send to Friend" or "Send Playlist to Friend" buttons. You'll get a form that requires your e-mail address and your friend's e-mail address. To send the show, video or playlist to more than one person, separate multiple e-mails by commas. You can also include an optional message.

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TECHNICAL

What are the minimum system requirements to run CMT Loaded?

To run CMT Loaded, your system must meet the following requirements:

High speed Internet connection (DSL or Cable modem):

You must have a high speed connection (DSL or Cable modem):
Minimum Broadband Bandwidth: 500kbs
Optimal Broadband Bandwidth: 1,000kbs

Operating System:
  • PC: Windows 2000, Windows XP
  • Mac: OS X 10.3
   Browser:
  • PC: Internet Explorer 6, Firefox 1.5
  • Mac: Internet Explorer 5.2, Safari, Firefox

Do I need special software to use CMT Loaded?

CMT Loaded does not require special software to run.

You will, however, need the most recent versions of Microsoft Internet Explorer, Windows Media Player, and Macromedia Flash.

To enhance playback of high-quality video on your computer, you may choose to download the Loaded Video Optimizer (see below).

How can I minimize the need for scrolling?

This is a known bug with Windows Media Player. To solve the problem, you'll need to follow two steps:

  1. Right click on the desktop of your computer and select "Properties."
  2. Click on the "Settings" tab.
  3. Click and hold the arrow in the "Screen resolution" area and move to the right until you reach a resolution of at least 1024 x 768 pixels.
  4. Click "Apply."

The video is sometimes displayed upside down and is colored green or orange. Why is that?

This is a known bug with Windows Media Player. To solve the problem, you'll need to follow two steps:

  1. Make sure you have the latest release of Windows Media Player. You can download the latest here.
  2. Download the patch that addresses the problem. You can download the patch here.

I am hearing sound but not seeing any video. What could be the problem and how can I fix it?

There are two possible causes for this.

Some computers cannot display video unless they are in 24- or 32-bit color mode. To see if you are in this mode, right click on your desktop and choose "'Properties." Then click the "Settings" tab. There should be a box near the lower-right which says "Color Quality." From the dropdown menu, make sure either 24-bit (high color) or 32-bit (true color) is selected.

You may not have the required version of Windows Media Player installed. To fix this:

  1. Click your "Start" menu and then click "Windows Update."
  2. Go through the Windows Update process and it should suggest a new Windows Media Player or Windows Media Player Codec for you to install.

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FEEDBACK

 
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